12/19/2023 0 Comments Black forest industries shop![]() ![]() This new feature saved the team a good chunk of time and allowed them to easily create tire service estimates. The platform sources tires based on the make, model, or VIN number of the vehicle, and it’s easy and quick to pull up all of the information a service advisor needs to share with the customer. Instead of toggling between multiple platforms to find the right set of tires at the right price, the shop can now accomplish that at the click of a button without ever leaving Shopmonkey. “Shopmonkey has made it very easy to find a set of tires and add it to the estimate, without having to do a lot of the steps we've had to do in the past.” “The time taken to quote a set of tires has been greatly reduced,” said Johnny Byelik, General Manager at Black Forest Technik. Shopmonkey’s ATD part procurement integration was exactly what Black Forest Technik needed to solve their problems related to tire estimate creation and ordering. Service Advisor, Black Forest Technik The Solutionįast Tire Estimates and Ordering | Regular Customer Compliments | Organized Internal Communications The shop set out to find a new way to streamline its operations. Not to mention, responding to customers was slow and lacked cohesion. It was hard to keep all of their customer information straight, with processes being so scattered. ![]() The team was taking phone calls on different lines, answering emails and texts, and giving estimates in different places. ![]() Tire estimates creation and orders were not the only area of the business that Black Forest Technik was looking to streamline – they wanted to become as efficient as possible in every area of their workflow, especially when it came to customer communications. For the shop, having all of these tabs open to come to a decision was just not efficient and the process was equally as slow for their customers. He used to start the process by going to ATD’s wholesale site to find the tires, then he would price match with competitors, and then could finally place his order. “Ordering tires before we had Shopmonkey was a lot more involved,” said Morgan Wilson, service advisor at Black Forest Technik.īefore Shopmonkey, Morgan wasted countless hours toggling between multiple platforms. But before Shopmonkey, ordering tires was cumbersome. Slow Tire Estimates and Orders | Scattered Customer CommunicationsĪs an ATD-affiliated shop, Black Forest Technik benefits from access to ATD’s expansive inventory of tires for a large variety of models. Since implementing Shopmonkey and turning on the integration with ATD, both Black Forest Technik and its customers have benefitted from the intuitive features that Shopmonkey’s platform offers. As an American Tire Distributors (ATD) affiliated shop, tire services are a major part of their business, but the process needed streamlining. Just like a good pit crew, their team needs to have excellent communication and operate at a high level of efficiency. Just outside Raleigh, in Cary, North Carolina, residents look to Black Forest Technik as their go-to shop for maintenance and repairs for all European vehicles.įor a locally-owned shop like Black Forest Technik, client satisfaction is everything. ![]()
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